Remote Support

Remote help, built into Total Package.

Live remote support — where we connect to your screen and fix the problem with you watching — is part of our Total Package plan. When something breaks, active clients call the office, we read out a short Assist Code, and we handle the session from our end. Entering that code is the only thing we will ask you to do.

Call (304) 422-4224 See Total Package
Remote sessions require an active Total Package subscription and are provided at our discretion. If you are not on a plan yet, get in touch and we will get you set up.
01Call usTell us what is going on.
02We confirm your planFor active Total Package clients, we read you a short Assist Code.
03We connectLaunch the viewer, enter the code, and we fix it together — you stay in control.

Total IT Remote Assist

Already on a call with us? Launch here.

This launcher opens our secure remote viewer so you do not have to type the web address. Enter the Assist Code we read you over the phone, click Start Download, and open the file that downloads — we stay on the line with you the whole way.

Secure Remote Viewer Total IT Solutions

Enter your Assist Code

Launch the secure viewer, type the Assist Code we read you over the phone, then click Start Download and open the file that downloads.

Launch Remote Assist

Opens in a new browser tab. Stuck? Call (304) 422-4224.

The plan behind it

One local team, on call when things break.

Total Package clients get priority remote support and a local team that already knows their computers and their network. When you call, you are not explaining your setup to a stranger — you are talking to the people who maintain it.

See Total Package Contact the team